Refund Eligibility Criteria
Our policy clearly outlines the conditions under which returns and refunds are granted, ensuring transparency and confidence in your purchases.
What is your refund policy for wigs and hair products?
Find clear answers about returns, eligibility, and refund procedures to ensure a smooth experience with your purchase.
Can I return a wig if I change my mind?
Yes, returns are accepted within 14 days if the product is unused and in original condition.
What products are eligible for a refund?
Refunds apply to wigs and hair products that meet our return criteria and are returned within the specified period.
How do I start the refund process?
Contact our support team with your order details to initiate the return and refund process.
Are personalized wigs refundable?
Personalized or customized wigs are not eligible for returns or refunds.
How long does it take to receive a refund?
Refunds are processed within 7 business days after we receive and inspect the returned product.
Who covers the return shipping costs?
Customers are responsible for return shipping unless the product is defective or incorrect.
Comprehensive Refund Assurance for Your Confidence
This section details our refund terms, emphasizing prompt handling and a straightforward return process to guarantee your complete satisfaction and trust.